Contact Us

Before getting in touch, you may find the answers you need here:

Reservations

How to make, change, or cancel reservations:

BC Parks cannot respond to emailed requests to make, change or cancel reservations.

If you have not received your confirmation, account, or password reset email, check your junk/spam folder before contacting our call center.

Reservation policies

Request a refund

Reservation website feedback

Contact a Campground

For lost and found, unexpected arrival delays, and specific campground questions, contact the Park Operator directly. Contact information is listed under Park Contact on each park webpage.


Other Agencies


Media and Website

We welcome your comments, suggestions and questions

If your question is not answered in one of the links above, please reach out to us via one of the following methods:

  • Contact the call centre at 1-800-689-9025 (toll free from CAN/US) or 1-519-858-6161 (international) from 7am — 7pm PT
  • Visit us on Facebook or Instagram
  • Fill out the form below or send us an email at

For policy information, please read the BC Parks’ social media moderation policy. Our email and social media channels are answered Monday-Friday, 8:30am to 4:30pm PT. All messages are reviewed, responded to and/or forwarded appropriately; however, due to the high volume we receive, we regret that we may not be able to respond directly to each one. While we make every effort to respond within a week, please note that response times may be longer than normal during peak summer season.

BC Parks does not respond to emailed requests to make, change or cancel reservations, or emailed requests for refunds. See above for help.

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We respect your privacy. Any personal information provided to the Government of B.C. is only collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act or other applicable legislation. Personally identifiable information will not be sold or otherwise transferred to unaffiliated third parties.